Privacy Policy

1. Introduction

Welcome to IQ Reward ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using IQ Reward, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not download or use our App.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account and use IQ Reward, we collect the following personal information:

• Account Information: Username, email address, phone number, and password
• Payment Information: Mobile money account details for withdrawals and energy purchases
• Profile Information: Optional profile details you choose to provide
• Referral Information: Referral codes and information about users you refer

2.2 Information Collected Automatically

When you use our App, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Quiz performance, questions answered, coins earned, energy usage, and time spent in the app
• Log Data: IP address, access times, app features used, and crash reports
• Location Data: Approximate location based on IP address (not precise GPS location)

2.3 Information from Third Parties

• Mobile Money Providers: Transaction confirmations and payment status
• Advertising Partners: Information from smart links and partner websites you visit through the app
• Social Media: If you choose to connect social media accounts, we may receive basic profile information

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Create and manage your account, authenticate users, and maintain security
• Service Delivery: Provide quiz games, track scores, award coins, and process energy purchases
• Payments: Process withdrawals and deposits via mobile money providers
• Referral Program: Track referrals and calculate commission earnings
• Customer Support: Respond to inquiries, resolve issues, and provide assistance
• Improvements: Analyze usage patterns to improve app functionality and user experience
• Communications: Send notifications about account activity, rewards, and promotional offers
• Fraud Prevention: Detect and prevent fraudulent activities, cheating, and policy violations
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Mobile money payment processors
• Cloud storage and hosting providers
• Analytics and advertising services
• Customer support platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

4.4 Protection of Rights

We may share information to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Two-factor authentication for account access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through the app settings.

6.2 Data Deletion

You have the right to request deletion of your account and associated personal data at any time. To request data deletion, please contact us through any of the following methods:

• Email: privacy@iqreward.app or support@iqreward.app
• Phone/WhatsApp: +256 767 021288
• In-App: Navigate to Settings > Privacy > Request Account Deletion

Upon receiving your deletion request, we will:

• Verify your identity to protect your account security
• Process your request within 30 days
• Delete all personal data associated with your account
• Send you a confirmation once deletion is complete

Important: Before requesting deletion, please withdraw any remaining balance from your account, as all coins and pending withdrawals will be forfeited upon deletion. Note that some information may be retained for legal or legitimate business purposes, such as fraud prevention, financial record-keeping, or compliance with legal obligations.

6.3 Marketing Communications

You can opt out of promotional emails and push notifications through your device settings or app preferences.

6.4 Cookie Preferences

You can manage cookie preferences through your browser settings, though this may affect app functionality.

7. Children's Privacy

IQ Reward is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using IQ Reward, you consent to the transfer of your information to these countries.

9. Third-Party Links and Services

Our App may contain links to third-party websites and services (including smart links for earning free energy). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

After account deletion, we may retain certain information in anonymized or aggregated form for analytical purposes.

11. Advertising and Analytics

We use third-party advertising and analytics services to:

• Display personalized advertisements
• Analyze app usage and performance
• Track smart link visits for free energy rewards

These services may use cookies and similar technologies to collect information about your activities. You can opt out of personalized advertising through your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification (if you provided an email address)
• Displaying an in-app notification

Your continued use of IQ Reward after changes are posted constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information below.

15. Consent

By using IQ Reward, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the App immediately.